Privacy Policy
Learn how Nishwanth Kowshika - NKSC Sports Complex collects, safeguards, and respects your personal information across our website and booking platforms.
Zero Card Storage
Payments handled via Razorpay (PCI-DSS Level 1). We never store UPI PINs, CVV, or card credentials.
Direct WhatsApp Alerts
Instant booking confirmation tickets, location links, and reminders sent directly to your WhatsApp.
No Data Selling
We will never sell, lease, or distribute your phone number or data to telemarketers or third-party advertisers.
Encrypted Sessions
OTP authentication and encrypted session tokens keep your profile and NK Coins secure at all times.
1. Introduction & Scope
Nishwanth Kowshika - NKSC Sports Complex ("we", "our", or "us") operates the website and online booking platform located at nksportscomplex.com (and associated local/PWA domains). We value your privacy and are committed to safeguarding personal information collected when you access our portal, reserve turf slots for Box Cricket or Football, register for sports tournaments, or use our mobile PWA app.
2. Personal Data We Collect
We collect only the essential information needed to fulfill your turf bookings, verify player identity, and ensure safety:
- Contact & Identity: Full Name and 10-digit Indian Mobile Phone Number.
- Authentication Records: One-Time Password (OTP) validation timestamps and secure cryptographic session tokens to authenticate your account and prevent fraudulent logins.
- Booking Details: Sports preference (Box Cricket / 5v5/7v7 Football), allocated court, date, slot hours, booking reference ID, payment mode, and total fee paid.
- Loyalty Balance (NK Coins): Coin earnings accrued on completed bookings, coin debits during discount redemptions, and active reward point balances.
- Device & Security Telemetry: IP address, device type, operating system, and browser version used during login to enforce active session limits and prevent unauthorized access.
3. Payment Gateway Security (Razorpay)
We take monetary safety with utmost seriousness:
- All digital payments (UPI, Google Pay, PhonePe, Paytm, Debit/Credit Cards, and Net Banking) are processed directly by Razorpay Software Private Limited, an RBI-authorized and PCI-DSS Level 1 compliant payment aggregator.
- NKSC Sports Complex does NOT collect, handle, or store any sensitive financial credentials, including credit card numbers, CVVs, expiry dates, net banking passwords, or UPI PINs on our servers.
- Our servers receive only an encrypted payment confirmation token, payment status (`captured` or `failed`), Razorpay Order ID, and Payment ID for receipt generation and verification.
4. Automated WhatsApp Notifications & Communications
By making a booking or signing in with your mobile number, you agree to receive automated transactional communications from NKSC via WhatsApp and SMS:
- Booking Confirmation Tickets: Instant confirmation detailing your booking ID, date, court slot, amount paid, and Google Maps location pin.
- Match Reminders & Weather Updates: Pre-game alerts 2 hours prior to your game and urgent weather/rescheduling notices in case of severe thunderstorms.
- Community WhatsApp Group: Optional invites to join the official NKSC Players WhatsApp community for tournament announcements and matchmaking.
- No Promotional Spam: We respect your communication preferences. You can opt out of promotional broadcasts anytime by replying "STOP" or reaching out to customer support.
5. Cookies, Local Storage & Progressive Web App (PWA)
- Session Authentication: We use lightweight HTTP-only cookies and local storage tokens to keep you logged in securely while booking slots across pages.
- PWA Offline Cache: When you install our PWA app on Android or iOS, our Service Worker caches graphical assets and styling for lightning-fast loading even on slow 4G/5G networks.
- No Cross-Site Ad Trackers: We do not load intrusive third-party ad-tracking cookies or sell behavioral profile records to advertising networks.
6. Data Sharing & Third-Party Service Providers
We do not sell, rent, lease, or monetize your personal information to third parties. We disclose data solely to trusted cloud infrastructure partners essential for operating the facility:
- Payment Aggregator: Razorpay (to settle transactions securely).
- Communication Gateways: Meta WhatsApp Cloud API & SMS Gateways (to send booking vouchers).
- Cloud Database Hosting: Neon PostgreSQL / Cloudflare (encrypted at rest and in transit).
- Statutory Authorities: If compelled by valid court summons, judicial order, or applicable law enforcement directives.
7. Data Retention & Your Rights
- Retention: We retain your booking records and NK Coins balance for as long as your account remains active or as required by Indian commercial tax and audit compliance standards.
- Access & Correction: You can view your full past booking history, invoices, and coin balance under your user account profile at any time.
- Data Deletion Request: If you wish to delete your account or erase non-statutory records from our database, email our Grievance Officer at nksportscomplex@gmail.com with your registered phone number.
🛡️ Grievance Officer & Official Contact
In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection (DPDP) Act of India, for any inquiries, privacy concerns, or data requests, please contact our designated Grievance Officer: